FAQ

Do you repair appliances in my area?

Yes. Service 2000 provides appliance repair services in the Greater Montréal area and the Québec City region, including surrounding communities.

Our technicians work daily across major urban centres and nearby areas. To confirm whether your location is covered, simply contact our repair team and we will provide a clear answer right away.

Why does CAA recommend Service 2000 to repair your appliances?

Because Service 2000 is a CAA Québec recommended appliance repair company in Montréal and Québec City, known for its professionalism, reliability, and high service standards.

Before granting this recognition, CAA Québec verified that Service 2000 meets strict selection criteria to ensure a safe, transparent, and trustworthy service experience.

Criteria evaluated by CAA Québec:

• Credibility and expertise : Years of experience, required licenses, professional affiliations, and proven appliance repair knowledge.
• Financial stability : Verification of the company’s financial health to ensure long-term reliability.
• Customer reputation : Satisfaction surveys conducted by CAA Québec with real customers.
• Protection program quality : Review of liability insurance, warranty policies, and business practices.
• Service quality : Courtesy, response time, cleanliness, after-sales service, and transparent pricing.

What are the delays for appliance repair?

Service times vary based on demand and the type of appliance. A 2 to 3 hour service window is confirmed the same day.

On the day of your appointment, the technician plans their route in the morning and contacts each client before 9:00 a.m. to confirm a 2–3 hour arrival window. This approach allows us to respect your time while remaining flexible, since appliance repairs can sometimes take longer than expected. Service 2000 has chosen a realistic, human-centred scheduling model that reduces delays and improves service reliability.

Why do you offer a 2 to 3 hour service window?

To respect the customer’s schedule while accounting for the unpredictable nature of appliance repairs.

While precise arrival times may seem convenient, they often create stress for technicians and lead to cascading delays for other customers. A reasonable time window ensures a smoother experience and more reliable service for everyone.

How much does a diagnostic cost?

Appliance diagnostics are offered at a flat rate based on your service area, regardless of the time required to identify the issue.

A diagnostic may be quick or more complex depending on the appliance, the type of failure, the brand of the appliance, and your location (travel distance and region). The flat-rate model ensures you pay for the technician’s expertise and clarity — not for uncertainty.

Why is the diagnostic not free?

Because a “free” diagnostic is always built into the repair cost.

A technician’s time, training, and experience have real value. Companies that advertise free diagnostics must recover those costs elsewhere. Service 2000 charges separately for diagnostics to provide an objective, transparent evaluation, whether you choose to repair or replace your appliance. Like a financial advisor, we are paid for our expertise so we can offer honest guidance without sales pressure.

Can I repair my appliance myself?

Some simple checks may be possible, as long as safety is not compromised.

Appliances combine electricity, water, heat, and sometimes gas. Improper repairs can create serious risks. If a repair puts your safety at risk, Service 2000 does not recommend attempting it. DIY repairs also require time for research, preparation, and execution. When appropriate, Service 2000 can supply the necessary parts.

Is it worth repairing an appliance?

It depends on the overall condition of the appliance, the type of failure, and the expected lifespan after repair.

There is no universal answer. A newer appliance may already be heavily worn, while an older unit may still have years of reliable use after a targeted repair. Service 2000 maintains a detailed, regularly updated article explaining when it is best to repair or replace.

How much does an appliance repair cost?

Repair costs depend on the appliance and the problem, and always begin with a flat-rate diagnostic.

Once the issue is identified, Service 2000 clearly explains the available options, costs, and whether the repair is worthwhile. Labour is quoted transparently by repair type, allowing you to make an informed decision with no surprises.

What is the warranty on a repair?

All appliance repairs are covered by a one-year warranty on parts and labour, under certain conditions.

Service 2000 believes a quality repair should last. If a problem related to the repair occurs during this period, we will return to correct it. Full warranty details and exclusions are available on our website.

What is the right to repair in Québec?

The right to repair promotes fixing appliances instead of replacing them unnecessarily.

It supports access to replacement parts, technical information, and the freedom to choose your repair provider. Service 2000 believes that repairing when possible is often the most responsible solution, while recognizing that some repairs may not be worthwhile. A regularly updated article explains what this right means in practice.

How do I know if my appliance is at the end of its life?

An appliance is considered at the end of its life when its overall condition no longer allows for a durable repair.

Age alone is not enough. Common signs include widespread wear, corrosion, loud mechanical noises, recurring leaks, or repeated breakdowns. A professional diagnostic helps determine whether the issue is isolated or a sign of advanced wear, guiding you toward the most responsible decision.

What is the average lifespan of household appliances?

The average lifespan of major household appliances in Québec ranges from 10 to 20 years, depending on the brand, model, usage, and maintenance.

An appliance’s longevity depends on build quality, frequency of use, and regular maintenance. These benchmarks help determine whether it is more cost effective to repair or replace.

Average lifespan of major appliances:

Appliance	Average lifespan
Freezer	10 to 20 years
Refrigerator	10 to 15 years
Washer	10 to 13 years
Dryer	10 to 13 years
Oven	15 to 20 years
Stove	15 to 20 years

RBC

I already bought my part. Can you install it?

Yes. Service 2000 can install a part supplied by the customer, but without any warranty on the part or the repair.

Since the origin and quality of the part cannot be verified, we cannot guarantee its performance or durability. This transparency helps avoid misunderstandings.

Do you charge two service calls if the technician returns?

No. Service 2000 charges only one service call.

If the technician must return to complete the repair, only a fixed labour charge for the required repair is billed, with no additional service call fee.

Do you credit the service call if I proceed with the repair?

No. Diagnostic and repair fees are billed separately.

Companies that “credit” the service call usually include it in the repair cost. Service 2000 prefers transparent pricing, with separate charges for diagnostics and repairs.