FAQ

There always comes a time when one of your home appliances becomes defective and you haveto wonder whether you should repair or replace it. For your information, here are the fourconditions our technicians use to help them recommend whether to repair or completely replacesaid defective appliance:

• Physical State : is the general condition of your appliance acceptable, without any major signs of rust or corrosion?

• Mechanical State : in addition to the defect, does your appliance work silently, without any appearance of leakage, odors or any other mechanical signs?

• Cost of Repair : As a general rule, the repair should cost around half as much as a new appliance with the same set of features.

• Extension of Life Expectancy : will the repair extend the appliance’s life to 2 to 4 years?

In summary, if the appliance’s physical and mechanical conditions are satisfactory, the cost torepair it is about half the price of a new unit, and if the remedy would lengthen its life for two ormore years, your technician will recommend having your appliance repaired. Ultimately, you’llsave money on the long run!

Are your criteria for selecting appliance suppliers high? That’s great! Service 2000’s accreditation as a CAA-Quebec recommended supplier is an excellent display of confidence for you! By accrediting Service 2000 Appliances, CAA-Quebec ensures that we are worthy of yourtrust and validates that we meet the following rigorous selection criteria:

• Credibility and skills
  Years of experience, compulsory licensing, professional affiliations, etc.

• Solvency
  Verification of a company’s financial health.

• Reputation with customers
  Satisfaction survey of a group of customers selected by CAA-Quebec.

• Value of a company’s Customer Protection Plan
  Verification of liability and warranty policies.

• Service
  Courtesy, speed, cleanliness, after-sales service, pricing, etc.