After more than 35 years of repairing appliances, our technicians are often asked the same questions. Is repairing worth it? How much will it cost? Here are answers to our six most common requests.

Should I repair or replace my appliance?

The 50% Rule is a good starting point: if an appliance has gone through 50% of its expected lifespanand a repair would represent over 50% of the cost of a new model, replacement is likely the better option. The final decision remains personal; for example, if you care about the ecological impact of overconsumption, if the equipment is an otherwise robust and reliable older model, or if you’d also need to replace all matching appliances in a set.

How much do appliance repairs cost?

A basic fee covers the service call and diagnostic. Once the issue has been identified, the technician will be able to provide the cost of replacement parts and an estimation of the necessary labour, then let you know if it’s worth repairing or not. We invite you to contact us to learn more about pricing.

Are appliance repairs covered by warranty?

Contact your manufacturer directly to find out; most appliances are covered by a one-year warranty on parts and labour. Some manufacturers provide more comprehensive coverage lasting up to 10 years on select replacement parts. All repairs by Service 2000 technicians are covered by a one-year limited warranty. Keep in mind some restrictions apply, like cleaning a dishwasher pump, for example.

When is it time to replace an appliance?

According to the National Association of Home Builders/Bank of America Home Equity Study of Life Expectancy of Home Components, the average appliance lifespan varies between 9 and 15 years. The exact duration varies depending on the type of equipment, its brand, maintenance and usage intensity. Usually, if an appliance has gone through more than half its average expected lifespan and a major issue comes up, it’s better to replace it.

If I buy a new appliance, what should I do with the old one?

Before leaving your old appliance on the curb, check if you’re eligible to government incentives. For example: Hydro-Québec will replace your old refrigerator with a new, energy-efficient model for free. f the appliance is still serviceable, you could donate it to a local charity. Finally, it’s good to know most retailers will take your old appliances back free of charge when you purchase new ones.

Why don’t today’s appliances last like they used to?

Modern appliances are lighter, more compact and much more complex, using plastic components and electronics that also make them more fragile. Despite all this, their selling price has barely increased: in order to provide such competitive pricing, manufacturers are required to make cost-reducing decisions, which inevitably impact quality and reliability.